WooCommerce Subscriptions offers two methods for accepting recurring payments – automatic payments & manual payments. If you do not already understand the differences between the two methods, please read of the Subscription Renewal Process document before continuing.
This guide provides a detailed and up-to-date list of the gateway extensions which support one or both payment methods. For those extensions which support automatic payments, it also provides information about the supported subscription specific features.
Extensions for Automatic Payments ↑ Back to Top
The following payment gateway extensions support automatic recurring payments and are part of the official WooCommerce marketplace. This means they are backed by WooTheme’s support and customer service.
Different payment gateways offer different features. The table below outlines which of Subscriptions’ features each payment gateway’s WooCommerce extension supports. An explanation of each feature can be found below the table.
|Extension||Subscription Suspension||Subscription Cancellation||Subscription Reactivation||Modifications||Payment Method Changes||Multiple Subscriptions|
|Recurring Total||Payment Date||Customer||Administrator|
|PayPal Standard (included with Subscriptions)||✔||✔||✔||–||–||✔||–||–|
|PayPal Reference Transactions (special configuration required)||✔||✔||✔||✔||✔||✔||✔||✔|
|NAB Direct Post Gateway||✔||✔||✔||✔||✔||–||–||–|
|PayPal Digital Goods||✔||✔||✔||–||–||–||–||–|
|SecurePay Direct Post||✔||✔||✔||✔||✔||✔||✔||✔|
|Simplify Commerce (included in WooCommerce)||✔||✔||✔||✔||✔||✔||✔||✔|
This guide is based on the official WooCommerce extension for each payment gateway. It does not mean automatic payments are supported when accessing one of these gateways through a third party hosted checkout system, like Mijireh Checkout or using an extension purchased from a vendor other than WooThemes.
The table is also referring to the latest version of the payment gateway extension, if you have an out-of-date version installed, automatic payments may not be enabled. You can check the latest version by viewing the changelog for each extension. To view the changelog:
- Click the name of the extension in the table. This will take you to its page in the WooThemes catalogue.
- Find the link on the catalogue page that says View changelog.
- Click the View changelog link.
Explanation of Features
Subscription Suspension, Cancellation or Reactivation: a store manager or customer can change the status of a subscription directly from your store, i.e. without having to visit the payment gateway.
Modifications: Recurring Total: you as the store manager can manually change the recurring amount charged for renewal payments.
Payment Method Changes: Customer: the payment gateway will be presented as an option when the customer changes the recurring payment method used for a subscription. It also means Subscriptions can update the payment method used for future recurring payments when a customer pays for a failed renewal.
Payment Method Changes: Administrator: the payment gateway will be presented to the store manager as an option when changing the recurring payment method used for a subscription on the Edit Subscription screen.
Multiple Subscriptions: a customer can add different subscription products to their cart and complete checkout. This feature is explain in more detail in the Guide to Multiple Subscriptions.
PayPal Standard Limitations
Although PayPal Standard is included free with Subscriptions, it is also one of the most constrained payment gateways.
In addition to not supporting payment date or amount changes, when using automatic recurring payments, there are other limitations with PayPal, including:
- it only supports selling subscriptions on one website per PayPal account;
- PayPal takes control of the schedule for charging recurring payments payments and batch processes payments, this means that they do not process payments exactly when they are due. Instead, PayPal will process a payment within 24 hours of when the payment is due. For example, if a recurring payment is due at 2pm on 1st July, PayPal may charge that payment anytime between 12:00am and 11:59pm on the 1st of July. Depending on your timezone, this may cause payment to be processed on a different day to the day the customer signed up.
- does not support subscriptions with a $0 recurring total (i.e. subscriptions where the total cost is charged up-front, but an item is still shipped on a regular basis. WooCommerce Subscriptions does work around this limitation by sending the initial purchase to PayPal as a one-off purchase and then processing the renewals itself; however, subscriptions with a $0 total won’t show up in your PayPal account like other subscriptions.
- does not support subscription sign-up fees. WooCommerce Subscriptions will work around this limitation by splitting the payment if it includes a sign-up fee. It can then add any initial amount to an initial billing period, which PayPal unfortunately refers to as a Trial Period, and then set the correct recurring amount for all future payments. The initial and recurring totals will add up correctly and the billing schedule will be the same as agreed to on your site; however, it may be confusing to your customers if they review a subscription’s details in their PayPal account and see the Trial Period listed on a subscription with no mention of a trial period in your store.
- for automatic recurring payments, subscribers will need a PayPal account, unless you have registered for Enhanced Recurring Payments (unfortunately, PayPal only offers Enhanced Recurring Payments to US companies).
- when upgrading or downgrading a subscription with PayPal or changing payment method to PayPal, a $0.01 charge may need to be applied to correctly set the subscription’s next payment date. PayPal standard allows only one free trial period per subscription. It also only allows a certain range of days, weeks or months for that free trial. That means if the amount of time between now and the next payment is more than 90 days and not an exact multiple of 7 days (i.e. weeks), a 2nd trial period will need to be applied to make up the difference. For example, if the next payment is 4 months, or 122 days, in the future, the free trial period will be for 17 weeks and a second trial period will be set for 3 days. The second trial period can not be free so instead it is set to the lowest value accepted by PayPal – $0.01.
- because PayPal may process a renewal anytime within 24 hours of when it is actually due, a customer may switch a subscription before the renewal has been processed but after it was actually due. When switching a subscription, the first renewal date of the new subscription is based on the next payment date of the old subscription. As Subscriptions also needs to cancel the old subscription at PayPal to ensure that duplicate renewal payments are not processed, this means a renewal payment can actually be missed completely if the customer switches within a short window. For this reason, PayPal will no longer support Switching in Subscriptions version 2.0.
Extensions for Manual Payments ↑ Back to Top
All WooCommerce payment methods and gateway extensions can be used to process manual subscription payments. Subscriptions creates a pending order for the renewal, then that order can be paid for with any gateway with a working WooCommerce extension.
When using a manual payment for a subscription, all features included in the table above are supported. That is, the subscription can be suspended, cancelled and reactived. It can also have it’s recurring amount, next payment date and billing schedule changed.
3rd Party Extensions with Automatic Payment Support ↑ Back to Top
The following payment gateway extensions support automatic subscription payments and are developed by 3rd party developers. These are not sold or supported by WooThemes, so you will need to contact the extension authors with questions, but they are included here as you may find them helpful.
Want a different payment gateway? ↑ Back to Top
If you have another gateway you want to use to sell subscriptions and charge automatic payments, please contact the developer of the WooCommerce extension for that gateway to request they add support for the WooCommerce Subscriptions extension.
If you are a developer and want to add support for automatic subscription payments to your gateway extension, please see the Subscriptions Payment Gateway Integration Guide.