WooCommerce Documentation
Learn how to set up, customize, and expand the functionality of your WooCommerce products with our library of documentation and tutorials.
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  3. Getting Started /
  4. 6. Managing Orders

6. Managing Orders

Documents

  • Guidelines – Refund and Return Policy Page

    This page provides helpful guidelines for creating an effective Refund and Return Policy for your WooCommerce store. It covers essential topics such as the importance of having a clear policy, noting items that can or cannot be refunded, deciding who pays return shipping charges, and setting customer expectations for refund timelines. Additionally, it mentions legal […]

  • Managing Orders

    Orders are the center of activity in your WooCommerce store. This document is a guide to managing orders in WooCommerce. It is designed to assist administrators and shop managers in navigating through the various aspects of order management. Orders are visible to users with the Admin or Shop Manager roles. Orders are usually created when […]

  • Refunding Orders in WooCommerce

    In any business, at times you’ll need to refund your customers. With WooCommerce, you can quickly process refunds in two ways: Automatically or Manually.  Automatic Refunds When processing refunds automatically, the order in WooCommerce has its status changed to “Refunded”, and the customer is refunded their money via the same payment method used to pay […]

  • Email Troubleshooting

    In some cases, issues can arise that prevent your WooCommerce shop from sending emails, or your shoppers from receiving them. In this document, we’ll address some common issues that can occur with shop emails, and how to troubleshoot them. By default, WooCommerce sends mail using the wp_mail() function, which is a core function of WordPress. […]